What is Route?Updated a year ago

EyeSwoon has partnered with Route to simplify the resolution process for shipping issues. 

By purchasing Route protection, you ensure your EyeSwoon order is covered should the unpredictable occur. If your order is lost, stolen or damaged upon arrival, the Route Team secures a replacement or issues a refund within a matter of hours. 

For a complete guide on Route's policies, visit their FAQ.

While Route Protection is not required, we do highly recommend it. If you would like to remove it from your order, you may do so in cart prior to checkout. If you missed it in checkout and would prefer a refund, we can issue one as long as the order has not shipped. Once your order has shipped, it is protected by Route and the fee is non-refundable.