If you notice that you've listed the incorrect address, please contact us as soon as possible via our Contact Form. Regrettably, once an order has been submitted for fulfillment, we are unable to guarantee an address change. We appreciate your unders
As a marketplace, EyeSwoon has curated pieces from partners and artisans that ship your items directly to you. We're therefore unable to combine shipments or make edits to a pre-existing order. If you wish to add an item once an order has been submit
Once an order has been submitted for fulfillment, we are unable to cancel your order. We appreciate your understanding. If the items are eligible for a return, you may request a return within 7 days of receipt.
You can check the status of your order, estimated shipping date, and complete order history via your Customer Account. By setting up a Customer Account with EyeSwoon you will experience a faster checkout experience, easy access to your order status a
EyeSwoon has partnered with Route to simplify the resolution process for shipping issues. By purchasing Route protection, you ensure your EyeSwoon order is covered should the unpredictable occur. If your order is lost, stolen or damaged upon arrival,
We are not offering trade discounts at this time. However, we love working with trade clients and intend to make this available in the near future for select items on EyeSwoon.