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SHIPPING

When will my order ship?

EyeSwoon has curated pieces from partners and artisans that fulfill orders directly to you. As a result, we do not have a standardized lead time and arrival dates will vary by partner and product. Reference the product description page, your order co

How will I receive my items?

EyeSwoon has curated pieces from partners and artisans that ship your items directly to you in their designated packaging. If purchasing from multiple partners in a single order, it is likely that you will receive your order in several deliveries.

What countries do you ship to?

At this time, EyeSwoon is only shipping within the United States. If you are an international customer and elect to use a freight forwarder, items should be inspected prior to international forwarding. EyeSwoon does not offer support for orders once

What is Route?

EyeSwoon has partnered with Route to simplify the resolution process for shipping related order issues. By purchasing Route protection, you ensure your EyeSwoon order is covered should the unpredictable occur. If your order is lost, stolen or damaged

I purchased Route protection, how do I file a claim?

Should you need to use your Route protection and initiate a claim, begin by visiting their claims center here. Please have your Route Protection number or EyeSwoon order number available. Both numbers may be found in your Route confirmation email wit